Melissa Macgregor, Author at Siegfried Plumbing & Gas LTD

January 5, 2026January 5, 2026

Why You Should Know Where Your Main Water Shut-Off Valve Is

One of the most important things you can do to protect your home from major water damage is to know where your main water shut-off valve is and how to use it.

Whether it’s a burst pipe, a leaking water heater, or a plumbing repair gone sideways, turning off the water quickly can mean the difference between a small cleanup and thousands in damage. And yet, many homeowners I meet have no idea where their shut-off is (or whether it even works).

Let’s fix that.

What Is the Main Water Shut-Off Valve?

Your main water shut-off valve controls the flow of water into your entire home. It’s usually located where your water line enters the house, often in the basement, crawlspace, or utility room.

Once this valve is turned off, no water can flow into your home’s plumbing system.

How to Find It

In most Courtenay and Comox homes, your main shut-off valve will be:

In a crawlspace, near the front wall of the home
In the basement, near where the water line enters from the street
In a mechanical room with your water heater or furnace

Look for a lever-style valve (ball valve) or a round handle (gate valve). If you’re not sure what you’re looking at, snap a photo and send it my way and I’ll help you out.

How to Test It

Once you find it, give it a test:

Turn off the valve by rotating the handle clockwise (gate valve) or pulling it perpendicular to the pipe (ball valve).
Check a faucet inside the house —the water should stop after a few seconds.
Turn the valve back on and make sure everything flows normally.

💡 If the valve doesn’t budge, or only partially shuts off, it may need to be replaced.

Why It Matters

Plumbing emergencies happen fast. A pipe can burst from cold weather, a tap can be left running, or a fitting can blow out and your first move should be to shut off the water.

Every minute counts when it comes to water damage. Knowing where your valve is and how to use it can prevent:

Flooding
Drywall and flooring damage
Costly insurance claims

Not Sure Where Your Shut-Off Valve Is?

No problem, I can help. During a quick visit, I’ll locate your shut-off, test it, and show you how to use it. I can even replace it if it’s old, stuck, or leaking.

👉 Want us to show you how to shut off your valve?
📞 Call Siegfried Plumbing today—serving Courtenay, Comox, and the surrounding area.

250 207 5488

December 1, 2025November 28, 2025

The Ultimate Water Heater Guide: Types, Maintenance & When to Replace

The Ultimate Water Heater Guide:

Types of Water Heaters, Maintenance & When to Replace

When it comes to home comfort, hot water is non-negotiable. This water heater guide has everything you need to know. Whether you’re looking to install a new system, improve energy efficiency, or troubleshoot a lack of hot water, understanding the different types of heaters, how to maintain them, and when to replace them is key to keeping your home running smoothly.

Not sure if your water heater is working efficiently? Get a professional inspection today.

Types of Water Heaters

There are a few different types of water heaters on the market. Here’s a quick overview:

Tank (Storage) Water Heaters

The most common type in Courtenay and Comox homes. These units store hot water in a tank and keep it heated continuously.

Affordable upfront cost
Can run out of hot water
Lifespan: 8–12 years

Tankless (On-Demand) Water Heaters

Tankless water heaters heat water only when you need it, offering better efficiency and unlimited hot water.

Higher upfront cost
Lower energy use
Lifespan: 15–20 years
Learn more in our post on tankless water heaters and other plumbing upgrades

Heat Pump (Hybrid) Water Heaters

These use electricity to move heat from the air to the water. A great choice for energy-conscious homeowners.

Excellent efficiency
Needs more space
Ideal for warmer indoor climates (like heated garages or utility rooms)

Water Heater Maintenance Tips

Taking care of your water heater extends its lifespan and improves performance. Here’s what you should do at least once a year:

Flush the tank to remove sediment buildup
Check the anode rod to prevent internal corrosion
Inspect the pressure relief valve
Insulate the pipes and tank to improve energy efficiency (especially in colder months)

📌 Not sure how to do this yourself? Book a winter plumbing inspection and we’ll take care of it.

Signs It’s Time to Replace Your Water Heater

If your water heater is more than 10 years old or showing signs of wear, it may be time to consider a replacement. Look for:

Inconsistent or insufficient hot water
Discoloured or rusty water
Strange noises coming from the tank
Water pooling around the base of the unit
Rising energy bills

Still not sure? We can inspect it and help you decide if a repair or replacement is the better option.

Helpful External Resource

Curious how much energy your current heater might be wasting? Visit Natural Resources Canada’s guide to water heaters

Not Sure If Your Water Heater Is Working Efficiently?

Don’t get caught in the cold. A quick inspection can prevent bigger issues later and help you lower your energy bills.

Not sure if your water heater is working efficiently? Get a professional inspection today.

Call Siegfried Plumbing for honest advice and expert service in Courtenay, Comox, and surrounding areas.

💧🔧📞 250 207 5488

November 3, 2025

Plumbing Maintenance Checklist for a Safe Winter Season

As temperatures start to drop in Courtenay and Comox, now’s the time to tackle your plumbing maintenance checklist and avoid winter plumbing disasters. Frozen pipes, water heater breakdowns, and surprise leaks can all be prevented with a few simple seasonal maintenance steps.

Whether you’re the DIY type or prefer to call in the pros, this guide will help keep your plumbing system protected and your home cozy through the colder months.

1. Shut Off and Drain Outdoor Faucets

Start with your outdoor water lines, these are most vulnerable to freezing. Make sure to:

Shut off the interior valve for hose bibs.
Disconnect hoses and store them indoors.
Drain the faucet and leave it slightly open.

💡 Bonus: Consider installing a frost-free hose bib for extra protection

2.Insulate Exposed Pipes

Pipes in crawlspaces, garages, or exterior walls are at high risk for freezing. Wrap them with foam pipe insulation or heat tape to prevent bursts.

👉 For more long-term plumbing upgrades, check out our blog on home value-boosting plumbing renovations.

3. Service Your Hot Water Heater

Cold weather increases demand on your hot water heater. Before winter hits make sure to:

Flush out sediment buildup
Check for signs of rust or corrosion
Inspect the pressure relief valve
Insulate the tank if it’s in an unheated space

Tip: If your water heater is over 10 years old, consider replacing it with a more efficient model.

For more information, the Government of Canada has an excellent resource that breaks down the different types of water heaters and their benefits.

4. Check for Leaks

Small leaks can turn into big problems when temperatures drop. Be sure to check under sinks, around toilets, and near appliances for:

Moisture
Corrosion
Cracked seals

Bonus Tip: Read our post on how to spot common plumbing issues that waste water.

5. Test Your Sump Pump

If your home has a sump pump, test it before winter storms begins and the risk of flooding increases. Follow these steps to test it’s working smoothly:

Pour water into the pit to see if it activates
Clean the pump inlet screen
Check that the discharge line isn’t blocked or frozen

6. Seal Drafty Areas Around Pipes

Cold air sneaking in through unsealed pipe openings can cause freezing. To prevent this, use caulk or spray foam around these areas:

Basement wall penetrations
Dryer vents
Foundation access points

7. Know Where Your Shut-Off Valve Is

If a pipe bursts, being able to quickly shut off the main water supply can save you from major damage. Make sure everyone in the house knows where the valve is located, and that it works.

Final Thoughts 💡

Winter is coming, but that doesn’t mean we have to wait for a plumbing disaster to take action. Taking the time now to do some preventative care can go a long way in keeping your home’s plumbing running properly and without any major issues. Make sure your plumbing stays working so you can spend your time enjoying the winter rather than resenting it.

And as always, if you need a hand, just Give us a call.

💧🔧📞 250 207 5488

October 1, 2025October 1, 2025

How to Prevent Frozen Pipes This Winter: A Step-by-Step Plumbing Guide

When temperatures drop, one of the most urgent home maintenance tasks becomes how to prevent frozen pipes. In Courtenay and the Comox Valley, even mild winters can catch homeowners off guard leading to cracked pipes, water damage, and expensive repairs. Fortunately, a few simple winter plumbing steps can protect your home from the cold and save you stress (and money) down the line.

Here’s your no-fuss guide to winterizing your plumbing system before the frost hits.

1. Shut Off and Drain Exterior Faucets

Outdoor water lines are the first to freeze. To avoid cracked pipes:

Turn off water to outdoor hose bibs from the interior shut-off valve.
Disconnect garden hoses and drain any remaining water.
Leave the outside tap open slightly to allow for expansion.

💡 Bonus tip: Install frost-free hose bibs for extra protection year-round.

2. Insulate Exposed Pipes

Pipes in unheated spaces like crawlspaces, garages, and exterior walls are vulnerable to freezing.
Use foam pipe insulation or heat tape to wrap:

Basement pipes
Garage plumbing
Outdoor wall pipes

Pro tip: Focus on both hot and cold water lines. Cold water pipes can freeze, and hot water pipes waste energy when uninsulated. For more tips on boosting your home’s efficiency, check out our blog on plumbing upgrades that increase your home’s value

3. Keep Indoor Temperatures Consistent

Even if you’re away, your thermostat should never drop below 13°C (55°F). Sudden dips in indoor temperatures can cause interior pipes to freeze, especially near exterior walls.

Set your thermostat to a consistent temp day and night. If you’re planning to travel, consider a smart thermostat to monitor and adjust remotely.

4. Know Where Your Main Water Shut-Off Valve Is

If a pipe does burst, shutting off your main water supply quickly can prevent major water damage. Take a few minutes now to locate the valve and ensure it’s working.

Need help? We can show you where it is during a winter plumbing inspection.

Need Help Winterizing Your Home?

Don’t wait until it’s too late, protect your pipes before the first frost. Whether you need help shutting off your outdoor water or insulating exposed lines, we’ve got your back.

Call Siegfried Plumbing & Gas for reliable winter plumbing service in Courtenay, Comox, and surrounding areas.

💧🔧📞 250 207 5488

September 12, 2025September 12, 2025

Plumbing Emergency 101: What to Do Before the Plumber Arrives | Plumbing Emergencies

Plumbing Emergency 101: What to Do Before the Plumber Arrives

When a plumbing emergency strikes, whether it’s a burst pipe or an overflowing toilet, it’s essential to act fast. Delaying or mishandling the situation can lead to costly damage, water loss, and potential health hazards. Knowing what steps to take while waiting for the plumber can help mitigate the situation and prevent further issues. In this guide, we’ll walk you through the essential actions to take during plumbing emergencies.

1. Shut Off the Water Supply

The very first thing to do in any plumbing emergency is to stop the flow of water. Here’s how you can quickly do it:

For a burst pipe: Locate your main water shut-off valve, which is typically found near the water meter or where the water line enters your home. Turn the valve clockwise to stop the water flow.

For an overflowing toilet: If your toilet is overflowing, locate the toilet’s water supply valve, usually behind the toilet, and turn it clockwise to stop the water flow.

Shutting off the water supply is crucial to prevent further flooding or water damage. It’s always a good idea to familiarize yourself with the location of your water shut-off valve ahead of time, so you’re prepared for emergencies.

2. Drain the Pipes

Once the water supply is turned off, it’s important to drain any excess water left in the pipes. If you’re dealing with a burst pipe or a leaky pipe, open the faucets and let the water drain out. This will relieve pressure and minimize the risk of further damage while you wait for the plumber to arrive.

3. Use Towels, Buckets, or a Wet Vacuum

For quick fixes to contain the situation, use towels, buckets, or a wet vacuum to soak up any standing water. This will help reduce the damage to your floors, walls, and furniture. If you have a wet vacuum, it can help remove large amounts of water quickly.

4. Assess the Damage

While waiting for the plumber, try to assess the damage to understand the severity of the situation. Look for signs of structural damage, like water stains, cracks, or warping on walls, ceilings, and floors. If you’re dealing with a burst pipe, you may also notice a damp or musty smell, which can indicate water seeping into the surrounding areas. Taking note of the damage will help you give a detailed report to the plumber when they arrive, enabling them to diagnose and address the issue more efficiently.

5. Do Not Attempt Major Repairs

While DIY fixes may seem tempting, avoid attempting major plumbing repairs like trying to fix a burst pipe yourself or using harsh chemicals to stop the overflow. These repairs can make the situation worse or even lead to more expensive damage. Instead, focus on minimizing the water damage and wait for the expert plumber to handle the situation.

6. Call for Professional Help

Once you’ve taken the necessary initial steps, it’s time to call a professional plumber. Plumbing emergencies require expertise, and trying to handle them on your own could cause more harm than good. Contact a licensed plumber who can provide the proper repairs and prevent future issues.

Final Thoughts 💡

Knowing what to do in a plumbing emergency, like a burst pipe or an overflowing toilet, can save you time, money, and stress. Fast action, shutting off the water, containing the situation, and calling a professional can prevent costly damage and protect your home.

Save this guide as fast action can prevent costly damage!

If you do find yourself in a plumbing emergency, don’t panic, Siegfried Plumbing has your back! We’re here to help homeowners in Courtenay, BC, with expert service and reliable solutions.

Need a hand? Give us a call today and let’s get your plumbing back in top shape!

💧🔧📞 250 207 5488